Case Studies
We are thrilled to share Inclusion Education’s Everything DiSC® and The Five Behaviors® journey and the excellent feedback from its CEO, Innovation & Development Director, and fantastic team.
Inclusion Education was founded in the U.K. eleven years ago and is one of the leading charities providing social, emotional, and mental health support to young people in education. Across two key sites, Inclusion provides an academic and skill-enhancing curriculum tailored to meet young people’s individual needs.
With eleven years of experience supporting young people, Inclusion has developed a bespoke programme. It follows a trauma-informed approach, placing the recovery curriculum ethos at the heart of its actions. This allows Inclusion to centre the learner's individual needs in the education they offer, allowing them to adapt their approach to best support the immediate requirements of the young people they work with.
Inclusion has grown considerably in the last few years, employing approaching 70 team members. The CEO is passionate about growing the organisation, expanding the reach and impact of its innovative programme, and investing in developing individuals, teams, and the organization overall.
Inclusion has a strong, vibrant culture with low turnover and high levels of employee engagement.
Our Engagement
Di5B began its partnership with Inclusion Education in August 2023.
Initial engagement involved four workshops over three months: Two Everything DiSC Workplace and two Management workshops.
Starting in April 2024, Di5B introduced Five Behaviors to Inclusion, starting with facilitating a Personal Development profile workshop for the senior team.
Our two-year partnership has supported Inclusion to embed the two products into the everyday working life of the organisation and the continued development of their culture.
To date, 68 Everything DiSC Workplace profiles have been completed by team members and are visible on the Catalyst platform. 58 Five Behavior Personal Development profiles have been completed, and the senior leadership team has invested three full days in the Five Behaviors of a Cohesive Team workshop.
Assessments, Learning Experiences & On-going Impact...
Key Goal: Build more effective relationships at work.
All team members completed Everything DiSC Workplace profiles on the Catalyst online portal and attended a 6-hour workshop facilitated by Di5B that covered DiSC fundamentals and all three Workplace modules: What Drives You, You & Others and Building Better Relationships.
Key Goal: Learn how to successfully engage, motivate, and develop people.
The five senior management team members, including the CEO/Founder and 12 line managers, also received Everything DiSC Management profiles. Di5B facilitated an initial Management workshop for the senior management team so that they could experience this for themselves first. We then split the 8 hours of learning into two half-day workshops for the team of line managers. All experienced the six Management modules: Your Management Style, Direct & Delegate, Motivation, People Reading, Develop Talent, and Manage Up.
Key Goal: Develop the emotional intelligence necessary to support a thriving agile culture.
Additionally, the senior management team received Agile EQ profiles to experience this for themselves, with a view to Agile EQ being rolled out in the future.
Everything DiSC® Catalyst™ and EPIC
Key Goal: Using Catalyst and EPIC to streamline assessments, reporting, and future flexibility.
Di5B initially managed all DiSC assessments, including Workplace, Management, and Agile EQ profiles. As the partnership matured, Di5B transitioned administration rights to Inclusion Education, establishing a dedicated Wiley EPIC account and enabling self-management of new and existing assessments for Everything DiSC and Five Behaviors.
Di5B is now supporting the rollout of the latest Catalyst Administrator in readiness for the rollout of the new Catalyst WorkSmart functionality.
The Five Behaviors® Personal Development
Key Goal: To build a culture of teamwork by helping individuals understand themselves and others to work effectively on any team.
Starting in April 2024, Di5B introduced the Five Behaviors framework. The senior management team and HR initially piloted the Personal Development Profile in a half-day session. Following a strong reception, ~50 employees attended similar workshops in October–November 2024. The senior leadership team, including the CEO, then completed the Team Development Profile and participated in a full three-day Five Behaviors of a Cohesive Team workshop facilitated by Di5B.
What is Happening Now?
Current and Future Initiatives
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Onboarding: All new employees receive the Everything DiSC Catalyst Workplace profile when joining and attending an in-person Workplace workshop. 68 Workplace profiles have now been completed and are visible across the organisation on Catalyst.
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Internal Champions: A champions group has been formed to embed and sustain Everything DiSC and Five Behaviors practices.
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Manager Development: All new and current managers will receive the Catalyst Worksmart extensions and attend five one-hour virtual workshops over the second half of 2025.
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Five Behaviors. It is now embedded across the organisation. So far, 58 team members have completed and attended Personal Development workshops. A Five Behaviors Team Progress report will be conducted in the autumn of 2025 to assess the improvement with the five behaviours since the senior team invested in the three-day initial Team Development workshop in September 2024.
What is Inclusion Education's Future with Everything DiSC and Five Behaviors?
Everything DISC and The Five Behaviours is now the core systems approach to sustaining an effective working culture across the organisation as we grow. It fits so well with our values and commitment to inclusion amongst staff and supporting staff to support each other.
I have experienced a strengthening of psychological safety, with all staff understanding different personality types, the requirement (and techniques) to stretch to others, and the use of a shared language forming. I've also found it helps with recruitment.
Cheryl Edwards - Founder & CEO
What will have the greatest impact on your team’s success?
Jasmine
Manager
By understanding one another's motivations, we can work together effectively. DiSC is great for highlighting where each person (profile) can shine
Michael
Manager
By enabling other staff members to feel part of the process and have matters seen through their eyes, thereby giving them ownership and engagement, which lead to better overall outcomes for the organization
Marie
Senior Manager
Being aware of other people’s styles and awareness of their own. Developing a shared language within the team to keep DISC alive and at the forefront of interactions.
What have been the benefits to you?
Nerys
Manager
Understanding my colleagues more and being able to have more effective meetings and sessions with them
Julia
Manager
Understanding myself more and how I may be perceived by different styles. (Knowing when to tone this down for certain profiles is useful!). Allowing 'time to think' and seeing the benefits of doing so. Allowing those that I line manage 'time to think', but managing it effectively so we can still gain results within a reasonable time.
Paula
Manager
Seeing the bigger picture and seeing how other people approach work/projects and learning to make allowances which is fine because we are not all the same
What worked especially well for you?
Shannon
Manager
I felt that the videos showing someone approach the same scenario with four different DiSC styles really interesting and useful
Jasmine
Manager
I enjoyed having the extra (Management) workshops. Having these spaced apart was great as it gave us time to work on what was discussed. All the materials provided have been clear and of high quality
Paula
Manager
I liked all of the DISC training and can see how it would benefit me in my working relationships and projects to ensure good working relationships and outcomes
How has the Everything DiSC and Five Behaviors Programme supported your personal growth?
The feedback underscores the program's insightful, adaptive, and collaborative nature, emphasizing its positive impact on individual growth, team dynamics, and our organizational success.
Participants have expressed a significant positive impact on their personal and professional growth through the program. They appreciate gaining insights into their own behavioral styles and those of their colleagues, leading to increased self-awareness, improved communication, and enhanced team dynamics
Natalie receives praise for her knowledge, passion, and facilitation of the Everything DiSC and Five Behaviors program. Participants feel engaged, motivated, and reassured by her guidance, emphasising the importance of skilled facilitation in maximising the program's benefits.
